Lucky Dreams Frequently Asked Questions
Welcome to the LuckyDreams FAQ page, where we aim to provide you with clear and concise answers to some of the most common questions you may have about our platform. We understand that navigating the world of online gaming can be exciting but sometimes a bit perplexing. That’s why we’ve compiled this comprehensive FAQ to assist you in everything from account management and payments to game rules and responsible gaming practices. Whether you’re a seasoned player or just starting your gaming journey, this resource is designed to make your experience at LuckyDreams as smooth and enjoyable as possible. If you don’t find the answers you’re looking for here, our dedicated support team is always ready to assist you further. Let’s explore and make your time at LuckyDreams even more rewarding!
How can I set up a LuckyDreams account?
It's a breeze! On the Luckydreams Casino homepage, hit the SIGN UP button, complete the sign-up form, and press 'Establish an account'. You'll be directed to the deposit page right away, but you'll also get a welcome email with a link to confirm your account.
Can I register for multiple accounts?
Sorry, we only permit one account per individual to maintain fairness.
I can't remember my password. What's the next step?
The quickest method is to select 'Log In', followed by 'Forgot Password?'. An email will be sent to you with a link to set a new password. If you face any issues or can't access your email, reach out to our support team through live chat or at [email protected].
How can I include another currency in my profile?
Log in, navigate to 'My Account', and hit the 'Include Currency' option. Then, pick a currency from the list.
Which currencies are accepted by LuckyDreams for transactions?
You can transact in these currencies: EUR, USD, CAD, AUD, NOK, RUB, NZD, INR, ZAR, PLN, BTC, USDT.
How can I confirm my deposit has been processed?
Usually, deposits reflect instantly under 'My Balance' in 'My Account'.
Are there any charges for transactions?
For deposits, we handle the receiving fees. However, your payment provider might charge for sending funds. For withdrawals, the payment provider's fee is on you.
What's the least amount I can transact?
Typically, the minimum withdrawal is 20€ or its equivalent. The method might influence this. Check our Payments section or contact support for more.
Why do games lag or halt at times? Any solutions?
Game speed is tied to your internet bandwidth. As our games need continuous data flow, a robust connection is essential. Minimize other online activities for smoother gameplay.
Can I play on mobile?
Absolutely! Our games adapt to mobile. Simply visit www.luckydreams.com and pick any game.
How do I know the game payouts are legitimate?
LuckyDreams Casino operates on software verified by Itech Labs, a renowned Australian online gaming system tester. This ensures all game outcomes, from slot reels to card deals, are random. Typical game payouts range from 95 – 98%.
What if I lose connection mid-game?
Should you disconnect, you can pick up where you left off once reconnected, except in multiplayer games with other active betters.
Is my data safe with Luckydreams?
Absolutely. LuckyDreams Casino employs advanced security measures, including SSL tech, to ensure player financial safety. Your personal details remain confidential and are solely for gaming services. For more, see our Privacy and Security section.
How do I upload and track my documents?
Directly upload documents to your profile. After logging in, head to the 'Documents' section. You can also monitor their status there.